OUR 30 DAYS REFUND WARRANTYFor any product you order from Mart Lovers, we offer a FREE replacement warranty within 30 days from the actual date of purchase. If the product delivered is not what you ordered or doesn’t match the description listed on the website, please contact our customer support within 48 hours of order delivery. Whether the item is defective or needs to be replaced, we’ll make sure all your issues are resolved on a priority basis.
For defective or faulty or damaged products, please take photos or videos and email us at ………………………
RETURNS & REFUNDS
Our refund policy lasts only for 30 days and is applicable on products within warranty. If 30 days have passed by since you received the order, we can’t accommodate your refund or exchange request.
PARTIAL REFUNDSMart Lovers will not offer a full refund for items that are not in its original condition, are damaged or composed of missing parts for any reasons. We also do not accept refund request for sanitary goods, hazardous materials, or flammable liquids.
LATE OR MISSING REFUNDS
EXCHANGE OFFERSWe only replace or exchange defective or damaged items. If you need to exchange it with a similar item, send us an email at ……………………………….
SALE/ PROMOTIONAL ITEMSOnly regularly priced items or products that are not under the sale may be refunded. We don’t offer any refund for promotional items.
ORDER CANCELLATIONOnce an order is placed and processed or shipped, it can’t be cancelled. You can return the item after it reaches you with a cancellation fee to cover the shipping charges. If the request for order cancellation is placed before it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.