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Questions & Answers

Q

How to place an order?

Just add the item you wish to purchase to the cart and click on the "checkout" button.

Do you ship worldwide?

Yes, we ship worldwide. We provide the lowest possible shipping fees starting at $3.95. We may also offer free shipping occasionally.

Do you have a money back guarantee?

Yes, you can return any item you buy from us within 90 days of receiving the order since we have a 90 days money back guarantee. Just ship the item back to us and we'll happily refund you.

Are the shipments insured?

Yes, all our packages are insured. In a case of loss, we will re-ship the shipment free of charge.

What are your payment methods?

We accept VISA, Mastercard, AMEX and PayPal payments.

How many days will my order deliver to me?

We ship orders within 3 working days. Once the order is shipped, you will receive a tracking number and updates about your shipment’s journey. It usually takes 7 to 14 working days for it to be delivered but in few cases it can take up to 3 weeks. Due to the recent popularity of some of our products on Facebook, our inventory sells out fast and we had ship your order straight from our warehouse overseas. But don’t worry, our process includes a product quality control, we make sure everything’s 100% before we ship.

Why didn't my order arrive in one package?

We have our warehouses in the different countries in Asia (Hongkong, Singapore, and Taiwan) therefore, we ship your order from those countries. Our inventory is distributed over multiple fulfillment centers order for you to receive the order as fast as possible. This means orders containing multiple items may be shipped individually. Don't panic if you don't receive all of your items at once as the others are still in transit. If you do not receive all your purchase within 4 weeks, please contact us to look into your shipment.

Should I use my country’s currency or the store currency?

All our orders are being proceeded in US Dollar currency. If your payment is card based on another currency, your order total will be calculated per the daily exchange rate of the date your card issuer.

Can I change or cancel my order?

To cancel or change your order, please email us immediately on info@martlovers.com (not more than 24 hours). In case your order is already forwarded to the courier, we can't change it nor cancel it, so it is important to contact us asap.

Can I add a non-English shipping address?

Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also required you to add a telephone or mobile number along with shipping address, so the courier can easily contact you.

Can I change my shipping address after placing an order?

If you wish to change your shipping address, please contact us asap so we can check your order's status in our database. Please note that we can’t change your shipping address once your order is already shipped out.

What should I do when I receive a damaged product?

Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on support@foxstark.com, and kindly give us a brief description together with the damaged product photos. We'll solve it with you.

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